Shipping policy

📦 Shipping & Delivery Policy

Order processing

Once payment is confirmed, orders are processed within up to 2 business days.
During this period, the order is prepared, packed and handed over to the carrier for dispatch.

Tracking information

After dispatch, tracking details may take up to 5 business days to become active or update in the carrier’s system.
This timeframe depends on the logistics provider’s internal processes and is outside our direct control.

Delivery timeframes

Any delivery times displayed on our website, emails or advertisements are estimated timeframes only and do not constitute a guaranteed delivery date.

All deliveries are carried out by independent third-party logistics companies. As such, we do not have direct control over transit times or potential delays.

Delays may occur due to factors beyond our control, including but not limited to:

  • high logistics demand,

  • weather conditions,

  • customs inspections or clearance procedures,

  • strikes or carrier operational issues,

  • peak seasonal periods (e.g. holidays or end-of-year).

Such delays do not represent a failure to fulfil the order.

Customs and inspections

Orders may be subject to customs checks or clearance procedures, which can cause delays.
These processes are determined by local authorities and are entirely outside our control.

Delivery attempts and recipient responsibility

Customers are responsible for ensuring that someone is available at the delivery address to receive the parcel.

If delivery is unsuccessful due to:

  • recipient absence,

  • refusal to accept the parcel,

  • incorrect or incomplete address details,

any re-delivery, return or additional costs shall be the responsibility of the customer.

Address accuracy

Customers must provide a complete and accurate delivery address at checkout.
We are not responsible for non-delivery or delays caused by incorrect, incomplete or outdated address information.

Limitation of liability

Our responsibility is limited to the correct processing and dispatch of the order, along with providing tracking information once available.

We are not liable for indirect, incidental or consequential damages, including but not limited to missed events, personal losses, emotional distress or expectations related to delivery dates.

Acceptance of this policy

By completing a purchase on our website, the customer confirms that they have read, understood and agreed to this Shipping & Delivery Policy.